📦 Return & Refund Policy (For Sellers)
MightyDollars.shop | A Brand of Al-Rayyan Manufacturing Ltd.
At MightyDollars.shop, we are committed to providing a secure and satisfactory shopping experience for all customers. As a multivendor platform, each seller is responsible for managing returns and refunds of their products in accordance with this policy and applicable laws.
✅ 1. General Return Period
Customers may request a return or exchange within 14 days of receiving the product.
Conditions for Returns:
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Item must be unused, in original packaging, with all tags intact.
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Proof of purchase (invoice/order number) required.
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Return request must be initiated via the buyer's account dashboard or by contacting support@mightydollars.shop.
✅ 2. Seller Obligations
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Sellers are required to accept returns for defective, damaged, or incorrect items.
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For "change of mind" returns, sellers may choose to accept or reject based on their individual store policy, but must clearly mention their return conditions on their product pages.
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Return address must be provided by the seller when requested.
✅ 3. Refunds
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Full refunds (including original shipping charges) must be issued if:
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The item is defective, damaged, or not as described.
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The wrong product was shipped.
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Partial refunds or store credit may be offered for discretionary returns (e.g., "change of mind"), depending on seller policy.
Processing Time: Sellers must issue refunds within 7 business days of receiving the returned item.
✅ 4. Non-Returnable Items
The following are non-returnable unless defective or damaged:
❌ Personal hygiene products (e.g., lingerie, underwear, cosmetics)
❌ Perishable goods (e.g., food items, flowers)
❌ Custom-made or personalized items
❌ Digital products (e.g., downloads, software)
✅ 5. Shipping Costs
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For defective/damaged/incorrect items: Seller is responsible for both return shipping and replacement shipping costs.
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For "change of mind" returns: Buyer is responsible for return shipping, unless otherwise specified by the seller.
✅ 6. Dispute Resolution
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If a seller and customer cannot resolve a return or refund issue, the MightyDollars.shop Support Team will intervene.
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Final decisions on refunds or store credits will be made by MightyDollars.shop based on evidence provided by both parties.
✅ 7. Fraud Prevention
Fraudulent return claims, including misuse of the return system, may result in:
❌ Account suspension (buyer or seller)
❌ Withholding of funds
❌ Reporting to relevant authorities if necessary
✅ 8. Custom Seller Return Policies
Sellers may offer more generous return terms but cannot impose stricter policies than those listed here.
📢 Example: You can offer 30 days return instead of 14 if you wish.
✅ 9. Communication with Buyers
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Sellers are expected to respond to return or refund requests within 2 business days.
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Poor communication may result in temporary suspension or negative ratings on the platform.
✅ 10. Need Help?
📧 For Sellers: sellersupport@mightydollars.shop
📧 For Customers: support@mightydollars.shop
MightyDollars.shop — Protecting Buyers. Empowering Sellers. Growing Together.
